Group Leader - Healthcare Customer Support (Immediate Start)

Are you a dynamic leader with a passion for healthcare customer service? Intelegencia is seeking a Group Leader - Healthcare Customer Support to oversee our healthcare support teams in Bali. This is a unique opportunity to drive operational excellence, mentor high-performing teams, and ensure our customers receive the highest level of service. Intelegencia is a leading provider of healthcare solutions in Indonesia, and we are committed to creating a positive and productive work environment.

As a Group Leader, you will be responsible for managing a team of customer support agents, setting performance goals, and implementing best practices to improve service quality. You will work closely with our healthcare clients to understand their needs and ensure their satisfaction. Your leadership will be crucial in maintaining our high standards of customer service and operational efficiency.

If you are a seasoned leader with a proven track record in healthcare customer support, we invite you to join our team in Bali and help us continue to deliver exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of customer support agents, providing guidance and support to ensure they meet performance goals.
• Set and monitor performance metrics to ensure high standards of customer service and operational efficiency.
• Implement best practices and training programs to improve service quality and agent performance.
• Collaborate with healthcare clients to understand their needs and ensure their satisfaction.
• Resolve customer complaints and escalations promptly and professionally.
• Monitor and analyze customer feedback to identify areas for improvement.
• Ensure compliance with company policies and industry regulations.
• Participate in team meetings and contribute to the development of team strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 5 years of experience in healthcare customer support or a related field.
• Proven leadership experience with a track record of managing and mentoring teams.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Knowledge of healthcare industry regulations and best practices.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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