Customer Service Agent - Fintech
Join Abadi Sejahtera Finansindo as a Customer Service Agent - Fintech and become a key player in delivering exceptional financial services to our clients. Based in Tangerang, Banten, this role offers a competitive salary of Rp 5.300.000 – Rp 5.600.000 per bulan.
As a Customer Service Agent in our fintech division, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will use our in-house CRM system and various fintech tools to manage client interactions efficiently. This role is perfect for those looking to build a career in the rapidly growing fintech industry.
Abadi Sejahtera Finansindo is a leading financial services provider in Indonesia, known for its innovative solutions and commitment to customer satisfaction. With a strong focus on technology and a client-centric approach, we are dedicated to helping our clients achieve their financial goals.
📋 Tanggung Jawab Pekerjaan
- Handle incoming customer inquiries and complaints via phone, email, and chat.
- Use CRM systems like Salesforce or Zoho to manage and track customer interactions.
- Assist clients with financial transactions and product inquiries.
- Provide technical support for fintech products and services.
- Escalate complex issues to the appropriate teams for resolution.
- Monitor and report on customer service metrics and KPIs.
- Provide feedback and suggestions to improve customer service processes.
- Ensure all customer interactions comply with company policies and regulations.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service, preferably in the fintech or banking industry.
- Strong communication and interpersonal skills.
- Proficiency in using CRM systems and other customer service tools.
- Knowledge of fintech products and services is a plus.
- Ability to work under pressure and meet tight deadlines.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Fluency in both written and spoken Indonesian and English.
- Certification in customer service or related fields is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang