Customer Loyalty Executive - Bali (Canggu/Ubud/Denpasar)
PT Mulia Cemerlang Dian Persada is a leading hospitality company in Bali, known for its commitment to excellence and guest satisfaction. We are seeking a passionate Customer Loyalty Executive to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This role offers an exciting opportunity to drive customer retention, enhance brand loyalty, and deliver exceptional experiences in one of the world's most beautiful destinations.
As a Customer Loyalty Executive, you will be at the forefront of our customer service strategy, working closely with our guests to ensure their stay is memorable. You will utilize tools like CRM systems, email marketing platforms, and loyalty programs to create personalized experiences that keep our guests coming back.
📋 Tanggung Jawab Pekerjaan
- Develop and implement customer loyalty programs to enhance guest retention.
- Manage and analyze customer data using CRM systems like Salesforce or HubSpot.
- Create and distribute personalized offers and promotions to our loyal guests.
- Coordinate with the marketing team to design and execute targeted email campaigns.
- Monitor guest feedback and address any concerns to ensure satisfaction.
- Collaborate with the sales team to upsell and cross-sell additional services.
- Organize and participate in guest appreciation events and activities.
- Stay updated with industry trends and best practices in customer loyalty.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Hospitality Management, Marketing, or a related field.
- Minimum 3 years of experience in customer service, loyalty programs, or related roles.
- Proven track record in developing and managing customer loyalty programs.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM systems and email marketing platforms.
- Ability to work well under pressure and meet tight deadlines.
- Strong analytical and problem-solving skills.
- Fluency in English and Bahasa Indonesia.
🛠️ Keahlian
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